Customer Support

Returns & Refunds

We stand behind the quality of every poster we ship. If something isn't right, fill in the form below and our team will review your request.

Submit Form

Complete all required fields

Review Period

5-7 business days

Approval

We'll send you the next steps

Ship It Back

Prepaid label provided

Return Policy: Items must be in their original unopened packaging. Returns are accepted within 30 days of delivery. Custom posters are not eligible unless damaged. A 15% restocking fee may apply. All claims require photographic evidence.

Return Request Form

Please fill in all required fields (*).

01 — Order Information

Order Number *

Order Date *

Delivery Date *

Tracking Number

02 — Product Details

Product Name / Title *

product.size *

Frame Type *

Quantity *

SKU / Item Code

03 — Reason for Return

Primary Reason *

Detailed Description *

Was the packaging visibly damaged upon arrival? *

Yes — outer packaging was damagedNo — packaging appeared intact

Current condition of the item *

04 — Photographic Evidence

Photos required: Please upload clear, well-lit photos: (1) the full item showing the damage, (2) a close-up of the defect, (3) the packaging and shipping label, (4) the invoice or packing slip. Minimum 2 photos required. Max. 5 files, 10 MB each. Accepted: JPG, PNG, WEBP.

Click to upload or drag and drop

Max. 5 files, 10 MB each. Accepted: JPG, PNG, WEBP.

05 — Contact Information and Resolution

First Name *

Last Name *

Email Address *

Phone Number *

Preferred Resolution *

Additional Notes

06 — Acknowledgment and ConsentI confirm that all information provided is accurate and complete. I understand that submitting false claims may result in my request being denied. *I acknowledge that a 15% restocking fee may be deducted from my refund for opened returned items. Customized items are non-returnable. *I agree to the Returns Policy and the Terms & Conditions. I understand that processing takes 5-7 business days and that I must not ship items without written approval. *

Important: Do not ship your item without receiving a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be processed and may be discarded.

Need help? Contact us at support@theposterslab.com